After more than 10 years building, developing and running the Support Team at Elite UK, along with a decade of client contact, (I meant client relationship management at the coal face), this could tear Elite apart. She knows what she is doing, talks straight, is dedicated to the customer. A Lady at the top of her game, who makes the game better. I can't believe the decision - bean counter madness that they will live to regret. Cut out the dead wood, not the main trunk. When will the user community vote with their wallets? Where is the petition to the Trans Atlantic management? Where is the extraordinary user group meeting to protest the decision? I reckon most if not all will be sorry once she has gone. Don't let her go quietly, better yet, don't let them let her go