THIS IS A PERSONAL REPLY I have known Kay since she first took control of the customer service for Elite and as far as I am personally concerned built it up to a 1st class efficient and highly respected unit. In my opinion, she is the most respected person in Elite that us humble users in the UK have access to. Whoever made this decision I hope they are going to stand up and be counted so we all know who is to be placed in the stocks and I will be first in line, although I am sure I will have a hard fight to be the first of many to throw the most rotted vegetables we can find. I think we humble users of Elite who's employers contribute a significant amount to the salaries of the senior management of Thomson may need to become more active to ensure there is no deteriation in the excellent and professional service we have had up to now received from the team lead by Kay Betts.