I have absolutely no idea why firms choose and pay for DD systems when a few bits of software, Speechmikes and a few hundred lines of php on a web server can be written to do exactly what you need, including auto distribution and completion notices, multiple queues etc etc. We wrote our own and it sits into Active Directory and our KPI system perfectly - no need for consultants putting shaky database sync tools in and no need for separate logins. i think there must be be some lazy departments out there.