damaged soul lol ! lets get things into perspective here, we are talking about a software house, how are they going to damage my soul? i do have a life you know!!! with the company we currently use for our case management our average call turn around is within the hour (no matter what the problem is).... cant say i ever had a call dealt with by Axxia in the same day nevermind an hour!!!!!!!!!! DNA might be quite clever at linking people together in a database, but at the end of the day the support is done by the same "staff" and it costs just as much to upgrade to DNA and Artion as it does to look elsewhere. merely expressing my opinion as everyone has the right to do!