Notes from the poorly attended Axxia user Group Meeting on the 18th of November. "There is a general feeling that support and development in some areas is lacking and people are losing their points of contact and general knowledge in support is no longer as good. Mechanisms for reporting, tracking and escalating calls is flawed and calls seem to close too quickly. Visual Files users in particular felt that quality control on releases has suffered - was product simply being shoved out to keep users quiet and why do so many bug fixes result in having to have paid consultancy to sort them?