Not trying to plug any of consultants, but some are ok. As Andy says in general Citrix once set up right generally works well, and certainly the recent versions have been a lot less trouble than earlier ones. I suspect from the note from the practice that there is some confusion over what is not working. Most suppliers do not have a Citrix version. Their system simply works with in the Citrix . Sounds to me as if the citrix supplier, the pms supplier and the client need to sit down and work out who needs to do what. Good luck to them though if their citrix supplier does not know what they are doing it could take a while to sort.