Loads of good long posts on all this but in summary it appears to us users on the front line as follows: 1. Put 4 decent companies who were competing together under 'consolidation' - result being disastrous for at least 3 and the jury's out on Videss. 2. Judging by the approach you really wonder if IRIS know or care. 3. CSG managed a great conjuring trick when they headed for the hills with the loot. Whoever was responsible for due diligence really should be taken to an appropriate wall at dawn. 4. The competition obviously got in quick with comments but many users back in 06 thought 'well let's wait and see it could be good.' 5. Roll forward to 08 and you'd be hard pressed to find anyone who thinks it's going well. 6. For the first time there is also talk amongst us that this one might not be capable of turning round - too much collateral damage has been done and the hearts and minds have gone............most people I meet now view this as the likely outcome.