Here's an interesting case study that has an unusual spin on the digital dictation versus speech recognition debate...
In mid-2008, Queensland (Australia) based law firm Payne Butler Lang began to look at their dictation processes and recognized the need for a more robust, reliable product to replace their current, aging digital dictation solution implemented four years prior. According to practice manager Malcolm Sinclair, the objectives and requirements were clear. “We were already using a digital dictation system within the firm, but it was very old fashioned technology that we were beginning to outgrow, and the product really did not have the back-up facilities we required. The idea of a digital dictation product with speech recognition capabilities really appealed to us as it would allow us to adequately improve efficiencies within the firm.” But, during the procurement process, the firm spoke to a number of dictation suppliers and discovered that there weren’t many suppliers out there on the market that had the speech recognition component.
After a successful pilot period that involved the managing partner and his practice administrator, the Winscribe Dictation with speech recognition was rolled out firm-wide, user by user, with authors dictating using a mixture of Olympus DS 4000 and 5000 digital handheld recorders.
Since implementing Winscribe Dictation with speech recognition in late 2008, the firm has seen significant improvements on their previous system. “We conducted some in-house testing that involved secretaries typing dictations with the old system, versus using Winscribe plus speech recognition, and we were surprised by the results. Typing was 50% faster using WinScribe with speech recognition. From a productivity perspective, our managing partner is currently getting around 98% accuracy with the system. Even when we have new people in the firm start using it, they always start off with around 80% and rapidly improve from there as training on the voice profile is improved. Our system is set up in quite a unique way to allow authors to use templates. For example, one of our managing partners currently utilizes pre-form letters through Winscribe’s speech recognition component, whereby he speaks the name of a particular document that he would like to dictate into (he currently has a list of around 80 forms pre-loaded onto the system to choose from); and the document template appears on his screen ready to dictate. This means fewer corrections, when the secretary receives the document and faster output.”
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Thursday, September 17
Speech recognition adds to the digital dictation experience
by
Charles Christian
on Thu 17 Sep 2009 01:00 BST
Tuesday, September 15
Latest Asia-Pacific News Round-up
by
Charles Christian
on Tue 15 Sep 2009 23:00 BST
More news from the Asia-Pacific market...
• LexisNexis Australia announced that the Office of the Director of Public Prosecutions (ODPP) in Queensland has deployed Lexis Visualfiles as its case management solution to streamline the daily tasks performed by the division. The solution is set to improve the ODPP’s efficiency, quality assurance and compliance through structured, automated and configured business process workflow tools. • Aderant Asia-Pacific conference. Our thanks to Marin Sardelic of the Red Rain Corporation – www.redraincorp.com – for filing this report on Aderant's recent regional Momentum conference in Sydney... "In spite of the general financial climate, there were about 80 delegates in attendance plus six sponsor organisations – numbers on par with last year, which considering the environment seems an indication of the quality of content at the conference and the work Aderant has put into the region over the last year or so. The vast majority of Australian user firms were present as well as delegates from firms from New Zealand and this year also from Singapore. Delegates were a good mix of firms of all size with both ADerant Expert (CMS) and interestingly the larger Keystone firms (maybe starting their due diligence on the Expert Evolution). Also of interest was that attendees were a mix of positions as varied as accounts administrators, business analysts, marketing, workflow, IT managers and office/practice management and included a number of C-level management. "There were a total of 36 sessions over two days, sessions generating particular interest amongst delegates included: – Theme of the conference is “Go –Live” with a focus on the recent successful implementations both locally and globally of new firms and existing clients upgrading to the 7.5 Release (now over 160 firms, and 80% of all users on version 7.0 and above) – the future product strategy and development plans interesting points included (a) the continued message that Aderant has an entrenched Microsoft partnership (b) the future: an impending development of a cloud computing version of Aderant Expert for mid tier firms (c) an intro to the Titan release utilising some neat components of Microsoft and the expanded Aderant Framework (d) Starlaw acquisition: What attracted was designed for law firms from ground up for documents, email and records and very tight Microsoft relationship. The acquisition is part of the long term strategy and will not erode focus on practice management but complement. – Some new Microsoft based features demonstrated include the Embedded Microsoft Windows Foundations including the Presentation and Workflow Foundations (very neat and workflow is moving past file opening ), Expert Assistant and the new Time Entry widgets that (all these things) will make fee earners lives easier with one to two click access to much of Aderant Expert functionality. "The overall feedback we received was that delegates were happy with the quality of sessions and the Aderant staff presenting (including about seven product managers from US and NZ who came out) with comments along the lines of Aderant really know how to put together a conference, a much broader range of sessions this year and Aderant development path is very clear to see." Thursday, September 3
Crown Law select Elite 3E
by
Charles Christian
on Thu 03 Sep 2009 23:00 BST
Crown Law, the
principal provider of legal services to the Queensland State Government in Australia,
has selected Elite 3E for its financial and practice management system. “We conducted an exhaustive discovery process to find the right business
process platform because we felt the decision was so important to the future of
our firm and our clients,” said Brett
Greenslade, Project Manager, Information Technology, Crown Law. “It was clear
that 3E will be able to meet our business requirements, including providing significantly
improved business processes through its workflow capability as well as
extensive integration with our existing business systems for a much lower total
investment than with other solutions due to the very flexible nature of the
application. No other solution was able to beat 3E’s value proposition.” Crown Law operates as a self-funded
business unit of the Department of Justice and Attorney-General and
competes with the private sector for much of its business. The firm has grown
to become one of the state's largest Queensland-based law firm with more than
140 legal staff handling 3,500 matters a year. The firm’s 16 legal teams cover
all aspects of government and public sector law. Wednesday, September 2
Latest Asia-Pacific News Round-up
by
Charles Christian
on Wed 02 Sep 2009 01:00 BST
Here's our latest round-up of Asia-Pacific news (a mere 24 hours later than scheduled)...
The big story this week is that the US/Australian systems house Swerdlove (in Australia previously Timeframe) has secured distribution deals for two new products. www.swerdlove.com • Smart WebParts (SWP) has granted Swerdlove exclusive rights to sell Smart Time in Australia. Web-based Smart Time is a new on-demand time capture and entry application which will be officially released worldwide on September 15, 2009. Smart Time is ideal for professionals such as lawyers, accountants and consultants that bill hourly. The web-based software provides timekeepers with a detailed report of their daily work activities, answering the question: “What did I do today and is it billable?” By searching across various network applications which a timekeeper uses throughout an average day, such as Microsoft Exchange, document management systems, VoIP phone systems, and Blackberry Enterprise Servers, Smart Time captures, consolidates and reports on time spent. Then, a journal of time spent is sent to the timekeepers to allow them to assign project or matter codes to time entries, and to export the transaction to the accounting system. Smart Time simplifies the time-note construction process; finding missed or leaked time that may not otherwise get billed. The system actually increases a firm's billable hours and increases profitability, rapidly yielding a total return-on-investment (ROI). www.smart-webparts.com And • PensEra Knowledge Technologies has entered into a partnership with Swerdlove to deliver the TimeKM enterprise suite of products to the APAC region. TimeKM offers an integrated time-tracking environment designed specifically to help the legal profession recover more billable time with less effort. It connects to key law firm business processes and lawyer work habits including systems such as email, mobility and VoIP as potential time capture opportunities, with the landing of time entries in the firm's practice management system. PensEra said a key factor was Swerdlove's experience with top tier practice management systems such as Elite and Aderant. www.timekm.com In other news... • The Orange Rag is now working on an Asia-Pacific version of the Insider top 250 chart and will show the regions largest law firms plus the major legal IT systems they are running. More details to follow. You can find a copy of the latest version of the UK chart attached below. • The Legal IT Asia Conference will take place on 18 & 19 December in Beijing. Speakers we've heard of include Janet Day of Berwin Leighton Paisner and Marcel Henri of Salans. For more details email charlie.gu@greenlinkchina.com or visit www.legalitasia.com • As previously reported on this blog, 70 lawyer M+K Lawyers, which has offices in Melbourne, Sydney and Victoria, has selected 3E as its new practice management system. The firm's chief financial officer Len Methananda said the firm selected Elite 3E because they needed "a practice management system that will easily scale as our business grows and also allow us to meet evolving and unanticipated client expectation." Adding that "We have been constrained by our current system's dated technology and its 'band aid' approach to new functionality." Orange Rag sources say the firm currently runs an old Aderant CMS system but had "stopped speaking to Aderant years ago" and that "the marriage had been over a long time ans it was only a case of when the divorce would be announced."  1 Attachments |
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