LexisNexis has announced the global launch of InterAction Strategic Account Management, a new customer relationship management (CRM) application for professional services firms. Strategic Account Management equips multi-disciplinary client teams with tools that improve their performance across multiple offices and geographic locations. Businesses can now enhance knowledge sharing and better track, coordinate and align the activities of individual team members with broader account management and client satisfaction goals.
InterAction Strategic Account Management is the first application for professional service markets to integrate a CRM solution built on the Microsoft.NET framework, providing compatibility with Microsoft SharePoint. This platform facilitates information sharing across multiple software programs, making content and insights from the InterAction CRM database and the Strategic Account Management application seamlessly accessible on SharePoint portals and dashboards.
Existing InterAction customers can use Strategic Account Management to strengthen collaboration of client teams across multiple offices, geographic locations and an array of practice areas with immediate data access, visibility and sharing provided by the .NET framework.
“Large, geographically dispersed client teams often struggle to operate efficiently and cohesively,” said Tim Cheadle, general manager for LexisNexis Enterprise Solutions. “InterAction Strategic Account Management enables multiple-user collaboration across the enterprise, and provides team leaders with the ability to address challenges and enhance performance while improving client satisfaction with a built-in feedback mechanism.”
Once Strategic Account Management is launched, InterAction data seamlessly integrates into the new application enabling synchronisation of teams’ strategic communication and tracking of client issues. Team leaders can better manage processes, set and drive goals and track performance while improving productivity and cross-selling opportunities. Strategic Account Management introduces a number of new features that go beyond contact management, marketing automation and relationship intelligence, which are already offered by InterAction. These new features include:
• Ability to set and manage goals by revenue targets, relationships and customer satisfaction. Strategic Account Management users can also create customized goals to suit corporate or team needs.
• Ability to broadcast from within the Strategic Account Management application, with announcements to the entire team, wherever they may be located
• Task management and notification
• Management of client issues and tracking of opportunities
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Tuesday, June 22
Interaction launch Strategic Account Mangement
by
Charles Christian
on Tue 22 Jun 2010 15:09 BST
Tuesday, June 15
New event: Confidentiality management seminar in LA
by
Charles Christian
on Tue 15 Jun 2010 14:29 BST
The Frayman Group is giving a presentation of its Compliguard Protect system to help law firms manage their ethical walls, establish and monitor screens, deal with information barrier requirements and handle the legal complexities of bringing laterals on board. The event takes place at the Los Angeles offices of Latham & Watkins on 25 June. It starts at 11:00am and lunch will be served following a demonstration of the product. For details see http://guestlistapp.com/events/23070
Thursday, June 10
Latest issue of American Legal Technology Insider out now
by
Charles Christian
on Thu 10 Jun 2010 12:50 BST
The latest issue (June No#23) of the American Legal Technology Insider is out now. Top stories include the Altegrity/Kroll and Autonomy iManage/CA acquisitions + e-discovery on the increase in government agencies + ethical walls software selling well + Nuix in Sharepoint first + more new legal apps for the iPhone.
You can read the latest issue free of charge by clicking on the attached PDF file. The next issue is out on 8th July.  1 AttachmentsMonday, June 7
Work now started on June American Insider
by
Charles Christian
on Mon 07 Jun 2010 15:00 BST
Work has now started on the June issue of the American Legal Technology Insider newsletter. The deadline is in 48 hours – this may not be as exciting as watching two series of Jack Bauer and 24Hours back-to-back but nobody gets hurt.
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